Terms of Service

1. Services & Scope of Work

SevvenLabs operates as an artificial intelligence and full-stack software development agency. Our core service domains include:

• Machine Learning & AI Engineering: Deep learning model architectures, computer vision, natural language processing, LLM fine-tuning, and model deployment pipelines.
• Data Annotation & Processing: Image, video, audio, text, and medical dataset classification, bounding box labeling, semantic segmentation, and dataset QA.
• Software & Application Development: High-performance full-stack web applications, mobile applications (iOS/Android), API integrations, and cloud infrastructure architecture.
• AI Strategy & Consulting: Feasibility assessments, dataset readiness audits, technical roadmaps, and MLOps consulting.

Specific deliverables, milestones, delivery schedules, and commercial fees will be documented in separate Statements of Work ("SOW") or project proposals executed by both parties.

2. Client Obligations & Data Provenance

To enable the timely and high-quality delivery of services, you agree to:

• Provide necessary project specifications, feedback, technical assets, API credentials, and domain guidance in a timely manner.
• Warrant that all raw data, text, imagery, video, audio, or codebase assets supplied to SevvenLabs are legally owned or appropriately licensed, and do not violate third-party intellectual property, privacy, or trade secret rights.
• Ensure that all datasets provided comply with applicable data protection regulations (such as GDPR, CCPA, or HIPAA), including de-identification or masking of personally identifiable information (PII) where mandated.

3. Intellectual Property Rights

4. Confidentiality & Non-Disclosure

Both parties agree that any confidential, technical, financial, or business information exchanged during the course of an engagement shall be kept strictly confidential. Neither party shall disclose such confidential information to third parties without prior written consent, except to employees, subcontractors, or cloud providers who have a legitimate need to know and are bound by strict non-disclosure obligations.

5. Fees, Invoicing & Payment Terms

Clients agree to pay all agreed fees outlined in the project quotation, invoice, or SOW. Payment terms are net-15 days from date of invoice unless otherwise specified in writing. Late payments may accrue interest at the rate of 1.5% per month or the maximum rate permitted by law. SevvenLabs reserves the right to suspend development, data labeling workflows, or deliverable releases until overdue balances are cleared.

6. Acceptance of Deliverables & Warranty Period

Upon delivery of project milestones or completed code/datasets, the Client shall have an acceptance window of ten (10) business days to inspect and verify the deliverables against agreed specifications. If written notice of deficiency is not received within this period, the deliverables shall be deemed accepted.

SevvenLabs provides a 30-day warranty following final delivery to remediate material defects or reproducible bugs in custom code at no additional charge.

7. Warranties & Disclaimers

While SevvenLabs applies rigorous quality control, high standards of code hygiene, and multi-tier annotation verification, all services and website access are provided “as-is” and “as-available.”

SevvenLabs makes no warranties, express or implied, regarding commercial profitability, specific search engine ranking, or that machine learning models will achieve 100% precision across unseen real-world data distributions.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall SevvenLabs, its affiliates, directors, or team members be liable for any indirect, special, incidental, consequential, or punitive damages (including loss of profits, data loss, or business interruption).

In all events, the total cumulative liability of SevvenLabs for any and all claims arising out of these Terms or any SOW shall not exceed the total fees paid by the Client to SevvenLabs under the specific SOW in the six (6) months preceding the incident.

9. Termination

Either party may terminate a project or agreement for cause upon thirty (30) days written notice if the other party materially breaches any provision of these Terms and fails to cure such breach within the notice period. Upon termination, the Client shall compensate SevvenLabs for all work completed and milestones achieved up to the effective termination date.

10. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or related to our services shall be governed by and construed in accordance with the laws of Bangladesh, without regard to conflict of law principles. The parties agree to attempt amicable resolution via good-faith negotiation before initiating formal legal proceedings.